How do I get a reference from a past landlord?

You send a referee request. The referee confirms details through a link, so references are checked rather than typed in.

  1. Open Verification from your dashboard and choose to add a referee.
  2. Enter your referee's contact details.
  3. They receive a link to confirm. Requests expire, so follow up if they have not replied.
  4. Once confirmed, the line on your passport is marked verified.
Open verification

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Still stuck?

Log in first and support replies in your Messages inbox. If you cannot log in, email us and say which account email you used.